Toyota has sent a memo to its dealerships telling them to offer a complete pedal replacement to certain customers whose vehicles were recalled for the sticky accelerator defect. To receive the replacement pedal, customers must already have had their gas pedal modified under Toyota’s sticking accelerator pedal recall and they must express dissatisfaction with the repair.
Toyota agreed to offer replacement pedals after the National Highway Traffic Safety Administration logged more than 60 sudden acceleration complaints from drivers whose cars had been repaired.
Toyota recalled approximately 2.3 million cars and trucks in January after announcing that accelerator pedal performance could be compromised by condensation development inside the pedal mechanism. Although Toyota said this defect would not be responsible for any of the high-speed sudden acceleration incidents that continue to be occur throughout the country, it nonetheless is offering the full pedal replacement as a token gesture to drivers who claim their vehicles still accelerate unexpectedly.
Toyota’s memo instructed its dealers, service managers, and parts managers that “Accelerator pedal replacement is based on specific customer request only.”
“Dealers are not to solicit pedal replacement,” the memo said.
“Although we believe that the majority of customers will be satisfied with the operation and/or the feel of the accelerator pedal after the reinforcement bar has been installed, a few customers may request pedal replacement,” Toyota said.
“Therefore, if a customer is not satisfied with the operation and/or the feel of the accelerator pedal after the reinforcement bar has been installed, please assist us by assuring a replacement pedal is provided at no charge to these customers.”
According to Toyota, its dealers have already repaired 1.3 million vehicles recalled for sticky accelerator pedals.
Vehicles included in the recall for “sticky” accelerator pedal are:
• certain 2009-2010 RAV4
• certain 2009-2010 Corolla (not inc. VINs beginning with “J”)
• 2009-2010 Matrix
• 2005-2010 Avalon
• certain 2007-2010 Camry (not inc. hybrids or VINs beginning with “J”)
• certain 2009 Camry Hybrid
• certain 2010 Highlander (not inc. hybrids or VINs beginning with “J”)
• 2007-2010 Tundra
• 2008-2010 Sequoia
• 2009-2010 GM Pontiac Vibe (manufactured by Toyota)