Consumer Fraud

Driver complaints to NHTSA reveal Toyota recall repairs aren’t working

Quality Control Systems, a statistical analysis and research firm based in Crownsville, Maryland, has been publishing new complaints of sudden, unintended acceleration in Toyota vehicles as they are received by the National Highway Traffic Safety Administration. The agency has taken a special interest in sudden acceleration incidents that occur after the vehicles involved have been “repaired” under one or more of the safety recalls.

Make : TOYOTA Model : COROLLA Year : 2010
Manufacturer : TOYOTA MOTOR CORPORATION
Crash : Yes Fire : No Number of Injuries: 0
ODI ID Number : 10318389 Number of Deaths: 0
Date of Failure: March 6, 2010
VIN : 1NXBU4EEXAZ…
Component: VEHICLE SPEED CONTROL
Summary:
TL- THE CONTACT OWNS A 2010 TOYOTA COROLLA. WHILE THE CONTACT WAS DRIVING 25MPH THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING DUE TO THE ACCELERATOR PEDAL STICKING TO THE FLOOR OF THE VEHICLE. THE ACCELERATION CAUSED THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE IN FRONT OF HER. NO ONE WAS INJURED DURING THE CRASH AND A POLICE REPORT WAS FILED FOR THE INCIDENT. PRIOR TO THE RECENT FAILURE THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALERSHIP WHERE RECALL NHTSA CAMPAIGN ID NUMBER: 10V017000 AND 10V023000 WERE PERFORMED ON THE VEHICLE. THE CONTACT ALSO NOTICED AFTER HAVING THE RECALL PERFORMED THE VEHICLE HAD BEGUN TO ACCELERATE VERY HARD. THE CURRENT AND FAILURE MILEAGES WERE 150. BML

Almost all of the complaints report that the vehicle was taken to the local dealership after the sudden acceleration incident / accident. The majority of these reports say that the dealership could not re-create the acceleration problem in the shop, and so the vehicles were released back to their owners without additional repairs being made, usually with a clean bill of health and an assurance that the vehicle would be safe to drive.

Make : TOYOTA Model : CAMRY Year : 2009
Manufacturer : TOYOTA MOTOR CORPORATION
Crash : No Fire : No Number of Injuries: 0
ODI ID Number : 10318093 Number of Deaths: 0
Date of Failure: January 1, 2010
VIN : 4T1BB46K69U…
Component: VEHICLE SPEED CONTROL
Summary:
TL- THE CONTACT OWNS A 2009 TOYOTA CAMRY HYBRID WITH AN AUTOMATIC START PRESS-BUTTON. WHILE TRAVELING AT SPEEDS OF APPROXIMATELY 60 MPH THE VEHICLE ABNORMALLY ACCELERATED TO SPEEDS OF 80 MPH WITHOUT WARNING OR DRIVER INTENT. HE THEN ATTEMPTED TO ABRUPTLY DEPRESS THE BRAKES WITH EXTREME FORCE, HOWEVER THE VEHICLE WOULD NOT DECREASE IN SPEED. HE THEN WAS ABLE TO MOVE THE VEHICLE INTO A SEPARATE LANE TO AVOID COLLIDING WITH ANOTHER VEHICLE. THE VEHICLE MAINTAINED 80 MPH AND THE CONTACT CONTINUED TO USE EXTREME FORCE ON THE BRAKES UNTIL THE VEHICLE SLOWLY BEGAN TO DECREASE IN SPEED. HE WAS ABLE TO MANEUVER THE VEHICLE INTO THE PULL-OFF LANE. THE VEHICLE HAD STALLED SOMETIME DURING THE ACCELERATION AND UPON SEVERAL ATTEMPTS, HE WAS ABLE TO RESTART THE ENGINE. THE DEALER WAS CONTACTED AND ADVISED THERE WAS NOTHING WRONG WITH THE VEHICLE AND THE ACCELERATION HE EXPERIENCED WAS NORMAL FOR A HYBRID VEHICLE. LATER, HE RECEIVED A RECALL LETTER PERTAINING TO HIS FLOOR MATS AND UNINTENDED ACCELERATION (SEE NHTSA CAMPAIGN ID NUMBER: 09V388000: COMPONENT: VEHICLE SPEED CONTROL:ACCELERATOR PEDAL), HOWEVER ONCE THE REPAIRS WERE MADE, THE CONTACT EXPERIENCED TWO ADDITIONAL UNINTENDED ACCELERATION INCIDENTS. THE FAILURE AND CURRENT MILEAGES WERE UNDER 8,400. *KMJ

One driver of a 2009 Camry said that his car began racing while he was commuting to work on the interstate. He reported that he had the car serviced under three recalls before the acceleration incident occurred.

“To all that have a recall model from Toyota I recommend that you be very cautious of the repairs done and drive even safer than before.”

Some of the drivers who submitted reports to the NHTSA claim that their vehicle operated normally until they brought it to the dealership for recall repairs. Only then did they begin to experience unnerving incidents of sudden, unintended acceleration.

According to Randy Whitfield of Quality Control Systems, Toyota’s recall repairs have amounted to a “failed experiment.”

“And it is a kind of experiment, Whitfield told Safety Research & Strategies, Inc. “It is based on a hypothesis that there are no electronic issues. These complaints seem to show that (the current recall remedies) are not the answer to all the problems these vehicles are experiencing with sudden unintended acceleration.”

Mr. Whitfield’s hypothesis is particularly generous because it’s based on the assumption that Toyota has handled the sudden acceleration issue and customer complaints truthfully. However, mounting evidence points to the likelihood that Toyota knew about the sudden acceleration problem and its link to the electronic controls for years and actively worked to conceal what it knew. And, based on that assumption, Toyota’s recall repairs are not so much an experiment but a public relations strategy gone horribly wrong.

Source: Safety Research & Strategies, Inc.