Recalls

NVIDIA SHIELD recall initiated after reports of tablets overheating, property damage

Recall tablets 131x210 NVIDIA SHIELD recall initiated after reports of tablets overheating, property damageAmerican technology company NVIDIA has announced a recall of its SHIELD tablet devices due to an issue with its lithium-ion battery overheating, thus posing a fire hazard to unsuspecting consumers.

The recalled NVIDIA SHIELD tablet computers are black and feature an 8-inch touch screen. Tablet model numbers affected by the NVIDIA SHIELD recall are P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018. You can find the model and serial numbers on the tablet’s left-side edge.

From July 2014 through July 2015, the recalled NVIDIA SHIELD tablets were sold at GameStop locations across nationwide, as well as online by vendors like Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other technology-based websites. The tablet’s prices ranged from $300 to $400.

Before the NVIDIA SHIELD recall was announced, NVIDIA received four complaints of tablet batteries overheating, including two reports of property damage to consumer’s flooring. The recalled NVIDIA SHIELD tablets were manufactured in China.

To learn if your tablet is included in the NVIDIA SHIELD recall, ensure you have installed the latest software update and complete the following instructions:

  • Select the “Apps” icon from the Home Screen in Android;
  • Select the “Settings” icon;
  • Scroll until you see “About Tablet” and select it;
  • Select “Status”;
  • Checking under the tablet’s “Battery” category, you’ll see B01 or Y01;
  • If B01, your tablet is not included in the NVIDIA SHIELD recall;
  • If Y01, your tablet is included in the NVIDIA SHIELD recall and must be replaced. The recall application may be launched by selecting Y01 on your screen. Follow the instructions provided.

NVIDIA will be replacing all recalled NVIDIA SHIELD devices free of charge. For more information on the NVIDIA SHIELD recall, visit NVIDIA’s recall page here.

Sources:
Consumer Affairs
GameSpot