Recalls

Toshiba laptop battery recall announced; more than 100K affected in North America

Recall laptop computer batter packs Toshiba 375x155 Toshiba laptop battery recall announced; more than 100K affected in North AmericaToshiba, the multinational conglomerate company known for its wide range of electronics, has announced a laptop battery recall encompassing more than 100,000 Panasonic battery packs.  The defective batteries are responsible for several overheating incidents, posing both a burn and fire hazard to unsuspecting consumers.

The recalled Panasonic lithium-ion battery packs were installed in 39 models of Toshiba Tecra, Portege and Satellite laptops; however, they could also be purchased separately or installed by Toshiba during a repair. All of the recalled battery packs should have part numbers beginning with G71C (G71C*******). To find the part number of the laptop’s battery pack, check for a sticker printed on the front of the pack. To find a complete list of recalled battery pack part numbers, Toshiba has created a webpage dedicated to checking laptop batteries at www.go.toshiba.com/battery.

From June 2011 through January 2016, the recalled laptop batteries were sold at Office Depot, Staples and other office supply and electronics stores across the nation, as well as online at ToshibaDirect.com and other websites. The laptops containing the recalled battery were sold for between $500 and $1,000 while the battery packs individually were sold for between $70 and $130.

Before the laptop battery recall was announced, Toshiba and the U.S. Consumer Product Safety Commission (CPSC) were made aware of four incidents involving the battery packs overheating and melting; however, no injuries resulted from the inconvenience. The battery packs were manufactured in both China and Japan.

Consumers in possession of a Toshiba laptop should check to see if their laptop’s battery is included in the recall by visiting the company’s website and clicking on the battery pack utility link. However, consumers can also perform a manual check of the laptop and battery’s model, part and serial numbers.

If the battery is found to be defective, Toshiba and CPSC request that the consumer remove the battery and follow the website’s instructions about how to obtain a free replacement battery pack. Laptops without battery packs can still be used with the AC power only.

For more information on the laptop battery recall and how to receive your free replacement laptop battery, contact Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on “Consumer Notices” under the Support heading at the bottom of the page.

Sources:
Toshiba
CPSC