Recalls

Rheem Recalls “Performance Platinum” Water Heaters For Fire Risk

Recall water heater Rheem 227x210 Rheem Recalls “Performance Platinum” Water Heaters For Fire RiskRheem Sales Company Inc. of Montgomery, Ala., is recalling Rheem-brand “Performance Platinum” electric water heaters sold exclusively at Home Depot stores because the control panel on the front of the units can overheat, posing a risk of fire and burn injuries.

Rheem says the affected water heaters are gray and have the Rheem and Performance Platinum logo on a decal on the front above the electronic thermostat control panel. The potentially defective water heaters are sold in 40-, 50-, and 80-gallon capacities.

The manufacturer says it has received 296 reports of the control panels overheating, including one incident that caused a fire that resulted in about $6,000 in property damage. No injuries have been reported.

Consumers who have one or more of the recalled water heaters in their home should immediately discontinue use and turn them off, then call Rheem to request a free repair by a Rheem field technician. The company can be reached by calling toll-free to 866-369- 4786 from 7 a.m. to 7 p.m. central time Monday through Saturday and from 8 a.m. to 3:30 p.m. central on Sunday. The company can also be contracted online by going to www.rheem.com and clicking on Recall Information for more information.

Rheem reports that the recall affects about 54,000 water heaters sold only at Home Depot stores nationwide and online from January 2014 through April 2016. The water heaters range in cost from $450 to $720.

The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture, and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges:

Model Number Serial Number Ranges Date Code 
XE40M12EC55U0 A0114XXXXX to A5214XXXXXM0114XXXXX to M5214XXXXXQ0114XXXXX to Q5214XXXXXA0515XXXXXA1015XXXXX to A1615XXXXX 01Jan2014 – 21Dec201430Jan201503Mar2015  – 13Apr2015
XE50M12EC55U0 A0114XXXXX to A5214XXXXXM0114XXXXX to M5214XXXXXQ0114XXXXX to Q5214XXXXXA0515XXXXXA1015XXXXX to A1615XXXXX 01Jan2014 – 21Dec201430Jan201503Mar2015 – 13Apr2015
XE50T12EC55U0 A0114XXXXX to A5214XXXXXM0114XXXXX to M5214XXXXXQ0114XXXXX to Q5214XXXXX 1Jan2014 – 21Dec2014
XE80T12EC55U0 A0114XXXXX to A5214XXXXXM0114XXXXX to M5214XXXXXQ0114XXXXX to Q5214XXXXX 1Jan2014 – 21Dec2014

Source: Rheem Sales Company / U.S. Consumer Product Safety Commission