Hewlett-Packard (HP) said it is voluntarily recalling certain notebook computers and mobile workstation computers containing lithium-ion batteries that can potentially overheat posing a risk of fire, burn injuries, and property damage.
HP is urging customers to check their devices to see if they are affected by the recall. The recall covers the battery only and not the entire device.
According to the company, the affected computers and batteries were manufactured December 2015 and December 2017. HP says the some of the lithium batteries were sold as accessories or provided as replacements through HP or an authorized HP service provider.
Many of the potentially defective lithium batteries are internal to the system and cannot be replaced by the customer. In those cases, the company is providing battery-replacement services by an authorized technician at no cost to the consumer.
Additionally, the company says it also is providing a BIOS update that places the lithium battery in “Battery Safety Mode” so that the computer can be safely used without the battery by connecting to an HP power adaptor. HP strongly urges that the lithium batteries affected by this recall should immediately be put into “Battery Safety Mode.”
“If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled.”
The following HP computers are covered by the battery recall:
- Hewlett-Packard Probook 640 G2
- Hewlett-Packard ProBook 645 G2
- Hewlett-Packard ProBook 650 G2
- Hewlett-Packard ProBook 655 G2
- Hewlett-Packard ZBook 17 G3
- Hewlett-Packard ZBook Studio G3
- Hewlett-Packard HP x360 310 G2
- Hewlett-Packard Pavilion x360
- Hewlett-Packard ENVY m6
- Hewlett-Packard 11 Notebook PC
- Hewlett-Packard ProBook 640 G3
- Hewlett-Packard ProBook 645 G3
- Hewlett-Packard ProBook 650 G3
- Hewlett-Packard ProBook 655 G3
- Hewlett-Packard ZBook 17 G4
Consumers can run HP’s Validation Utility software to determine if their battery is one of the ones that has been recalled.
The batteries were also sold as accessories or provided as replacements at HP authorized service providers. The company is offering battery replacement services through any authorized technician at no cost to the consumer.