The maker of the wildly popular Instant Pot pressure cookers has issued a safety warning to customers, asking them to report any incident of overheating and melting in certain versions of its Gem 65 8-in-1 multicooker.
Instant Pot said in a Feb. 17 Facebook post that it had received reports that some of its Gem 65 8-in-1 multicookers were overheating and melting the underside of the unit. The company said it believes the problem is limited to products with the batch codes 1728, 1730, 1731, 1734, and 1746. The numbers are visible on a silver label on the bottom of the unit.
The manufacturer said than anyone with one of the affected Instant Pots should stop using the appliance immediately, but it has not formally recalled the devices.
“We want you to know that we take any problem with our products extremely seriously as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission (CPSC),” the company said in an Instant Pot Community Facebook post.
Many customers expressed frustration with Instant Pot’s handling of the problem. One person indicated the company reached out to customers to warn them of the problem by email months ago but they have not heard anything since.
“It’s not a few customers,” one wrote. “There are countless people who have been waiting months since receiving this message as an email.”
Instant Pot said that it anticipates “providing updated information and next steps regarding receiving a replacement Gem 65 8-in-1 Multicooker within the next few weeks,” but offered no information about a possible refund or replacement.