A content moderator for Facebook says she was traumatized by the graphic violent images she was required to review and is suing the social media platform alleging the company didn’t do enough to protect her from post-traumatic stress disorder (PTSD) she claims suffered as a result.
Selena Scola filed the lawsuit in California state court in San Mateo County seeking class-action status. She claims Facebook failed to provide a safe workplace, instead exposing content moderators to traumatizing content from its users.
She claims that Facebook has work safety standards to protect employees like her charged with removing graphic content from the platform, but the company didn’t abide by those standards. “Instead, the multibillion-dollar corporation affirmatively requires its content moderators to work under conditions known to cause and exacerbate psychological trauma,” the lawsuit states.
Scola was employed by Pro Unlimited, which contracted her to work as a content moderator for Facebook for nine months. She says while on the job she was made to watch “videos, images and livestreamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder.” Scola is requesting that Facebook set up a fund to treat PTSD patients.
Facebook is reviewing the claim, and issued the following statement on behalf of Bertie Thompson, the Facebook’s director of corporate communications:
“We recognize this work can often be difficult. That is why we take the support of our content moderators incredibly seriously, starting with their training, the benefits they receive, and ensuring that every person reviewing Facebook content is offered psychological support and wellness resources. Facebook employees receive this in house and we also require companies that we partner with for content review to provide resources and psychological support, including onsite counseling – available at the location where the plantiff worked – and other wellness resources like relaxation areas at many of our larger facilities.”
Source: CBS News