HP has expanded a recall of the lithium-ion batteries used in some of its notebook computers and mobile workstations after receiving several reports of overheating and fire-related incidents, including one burn injury.
The recall covers about 78,500 lithium-ion battery packs installed in some computers or sold separately as accessories. The batteries were shipped with or sold as accessories for the following HP products:
- HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series)
- HPx360 (310 G2)
- HP Pavilion x360 11-inch Notebook PC
- HP 11 Notebook PC
- HP ZBook (17 G3, and Studio G3) mobile workstations
- HP ZBook Studio G4 mobile workstations
- HP ProBook 4xx G5 series
- HP ENVY 15
- HP Mobile Thin Clients (mt21, mt22, and mt31)
The lithium-ion batteries were made and China and sold in HP notebooks and workstations from December 2015 through April 2018.
The U.S. Consumer Product Safety Commission (CPSC) urges HP customers to check to see if their battery is affected by visiting www.HP.com/go/batteryprogram2018. That website also includes a battery validation utility to check the type of battery installed in their HP and what to do if it is among the batteries being recalled.
If the lithium-ion battery is included in the recall, the HP website provides instructions on how to operate the device on “Battery Safety Mode.”
Because these batteries are not “customer-replaceable,” HP will provide free battery replacement services by an authorized technician. Anyone with one of the recalled batteries or customers who have questions about the recall can call HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018.
HP first recalled about 50,000 notebook and workstation batteries in January 2018, but since then the company has received eight new reports of the lithium-ion battery packs overheating, melting or charring, including one report of a burn injury and two reports of property damage.