United Parcel Service Inc. (UPS) has agreed to pay the U.S. government $25 million to settle a whistleblower lawsuit that alleged the delivery service took measures that prevented federal agencies from getting a refund on packages delivered after the guaranteed delivery date. The federal government contracts UPS through the General Services Administration (GSA) and U.S. Transportation Command to provide delivery services to the Defense Department and other federal agencies. Under these contracts, UPS guarantees it will deliver packages by specified times the following day. However, according to a former UPS employee, for at least a decade UPS concealed its failure ... Read More
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